Platform Engineer

About Us

This position offers you the opportunity to grow within a rapidly expanding and successful company, work with the world’s leading companies. Expertise in continuous development and growth we want to support the path that you wish to carve. Learn as you grow within our internal education, education resources, e-learning and external educations. We invest solidly in employee learning and development. Our team is global, so you work with people from all over the world. We offer a competitive salary, a team taking care of all the equipment you need, team building and grated Company benefits.

We look forward to receiving your application and welcoming You to our Team!

Role Description

• Organize and participate in the maintenance of Service Platforms.
• Profound analysis and monitoring of Service Platforms performance.
• Configuration of the infrastructure for efficient and stable operation of the platform.
• Designing, developing, and implementing new systems, additional services, and support tools for existing systems.
• Participate in the testing and evaluation of new Service Solution samples.
• Development and improvement of tools for monitoring Service Platforms to provide quality Services.
• Development of automation tools to improve the efficiency of working with Service Platforms. Drive efficiencies in cloud and on-prem footprints through a data-driven approach to design decisions.
• Be a first responder to platform alerts, monitor our products for issues, prioritize, triage them, and assess client impact.
• Detect issues, identify them (affected systems, locations, responsible teams) and respond in a timely manner by utilizing internal procedures.
• Document incidents, perform root cause analysis and inform responsible Leads.

• Collaborate with cross-functional teams to ensure quick resolution in accordance with SLA.
• Investigate and resolve traffic-related issues, such as message delivery failures, network congestion, system errors, etc.
• Identification and resolution of potential issues with our platforms and services.
• Collaborate with service providers on maintenance, planning and support of existing platforms.

What We’re Looking For

The Successful Applicant skills combination

Soft skills

• tech-savvy & system-knowledge
• curious with attention to details
• critical thinker & problem solver
• responsible, organized, process-oriented with a high level of self-motivation and discipline
• clear communicator and team player
• self-organized and result-oriented, customer-centric

Expertise & knowledge

• Level of English Intermediate
• Engineering or support background and passion for a role with 1 – 2 years of prior experience in the same or similar jobs
• Experienced with tools for monitoring systems (Grafana, Prometheus, Zabbix)
• Advanced skills in working with databases (Oracle [preferred], MSSQL, PostgreSQL, Redis)
• Working with Firewall commands (Iptables, Cisco ASA, strongSwan)
• Understanding of the principles of GSM network construction Technical knowledge in the field of SMS messaging:
• Understanding of SMPP and SS7 protocols, as well as their key technical aspects
• Strong understanding of networking concepts and internet application fundamentals (TCP/IP, DNS, SSL, load balancing, etc)
• An understanding of computer science fundamentals and practical experience developing distributed systems.
• Programming language (Python/Java/GO/Ruby)
• Experienced in working with Linux