Enterprise
Messaging
Messenger

Facebook Business Messenger - powerful communication channel for your business

Utilize Facebook business messaging for marketing, support, and sales. Try out our all-in-one communication platform to move your business forward.

3 billion
monthly Business Messenger users
3rd
most popular messaging app in the world
44%
of Facebook Messenger users are Millennials

Today, the functionality of the social network Facebook allows you to launch a full-fledged online store, which will have everything you need: order placement, online payment, a colorful catalog of goods with prices, and various useful content.

Since the entire process of selecting and buying a product occurs within the social network, without going to other sites, traffic loss is much less than on a separate site.

Why is it important to use Facebook Messenger for business?

Facebook Messenger is incredibly important for marketing and communicating with customers. Customers are increasingly reaching out to brands through personal messages on social media. Every month, more than 20 billion messages are sent on Facebook Messenger between customers and businesses.

Users face significantly longer wait times when contacting companies by phone or email. When sending a message, it can take minutes or hours to receive a response. Facebook messenger software allows you to reach your customers quickly, answer their questions, and move up the sales funnel!

Ways to use Facebook Messenger for business page

Answer questions from customers about your products, services, or business

Someone may contact you to ask about pricing, company hours, or whether you can make your famous gluten-free chocolate cake. The answer to these questions will have a noticeable impact on sales, leading to a gain or loss of a customer.
Address customer service issues

People often complain publicly in a group or on a Facebook business page. They attempt to discourage others from buying or to get the company's attention. You can use Facebook Messenger for customer service. Ask users who left negative comments to contact you on Messenger to resolve issues.
Actively keep the conversation going

You can utilize many important Facebook features to generate leads and actively drive sales. Chatbots are also available for this purpose. With their help, you can improve your communication with potential and existing customers.

Engage and convert your subscribers with our Facebook chat API

With Facebook chat API from GlobaHub, you can successfully unite all your communication channels in one place

Have questions about Facebook chat for business? We have answers!

Can I use Facebook Business Messenger for customer support?

Are there any costs associated with using Facebook Business Messenger?

Can I automate responses on Facebook Business Messenger?

Is Facebook Business Messenger secure for handling customer data?

Can I use Facebook Business Messenger for marketing purposes?

Is there a limit to the number of messages I can send or receive on Facebook Business Messenger?

Can I write first to my Facebook followers?

No. Once contacted on messenger, you interact with the user for a limited period. This is where you can profitably move a potential customer through the sales funnel.

Facebook only allows you to respond to people within 24 hours of their last contact. Therefore, you need to structure your automated responses so that you can respond quickly and keep the conversation going.

If an existing conversation has broken down, ask users within 12 hours if they are happy with the response or want to know anything else. This approach can work to your advantage. You can also offer customers a discount or coupon code.